Privacy & Cookies Policy

Last updated: September 23, 2026

Off Trail Studios (“Off Trail Studios,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy & Cookies Policy explains what information we collect through offtrailstudios.com, how and why we use it, the circumstances in which it may be shared, and the privacy rights that may be available to you.

This policy is intended to provide information relevant to visitors in both the United Kingdom and United States. Certain rights described below may apply only where required by applicable law.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name and email address.
Your phone number, if provided.
Information submitted through contact forms or project inquiries.
Information you provide when subscribing to our newsletter or mailing list.
Project details, correspondence, feedback, or other information you choose to send us.

Our website and hosting provider may also automatically process limited technical information necessary to operate and secure the website, such as:

IP address.
Browser and device information.
Basic technical and security information.
Information necessary for website functionality, fraud prevention, and system stability.

We do not intentionally collect sensitive personal information through our website.

2. How We Use Your Information

We may use personal information to:

Respond to inquiries and communicate with you.
Discuss, provide, and administer our creative and audio services.
Manage client relationships and projects.
Send newsletters, resources, promotions, or studio updates when you have chosen to receive them.
Operate, maintain, protect, and improve our website.
Maintain appropriate business and administrative records.
Comply with applicable legal, tax, accounting, or regulatory requirements.
Establish, exercise, or defend legal rights where necessary.

We do not sell personal information.

3. Legal Bases for Processing

Where UK data protection law applies, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

Contract or steps taken before entering into a contract — where processing is necessary to respond to a project inquiry, prepare a proposal, or provide services you have requested.

Legitimate interests — where reasonably necessary to operate and protect our business, communicate with clients and prospective clients, maintain records, and administer our website, provided those interests are not overridden by your rights.

Consent — where you have actively chosen to receive marketing communications or where consent is otherwise required.

Legal obligation — where processing is necessary for us to comply with applicable law.

You may withdraw consent at any time where we rely on consent. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

4. Email Marketing

If you subscribe to our mailing list, we may use the information you provide to send newsletters, studio updates, creative resources, promotions, and information about Off Trail Studios services.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at hello@offtrailstudios.com.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary in connection with an inquiry, active project, contract, invoice, or other existing business relationship.

5. Cookies

Cookies are small files stored on a browser or device when you visit a website.

Our website is hosted through Wix, which may use cookies and similar technologies that are necessary to provide, secure, and operate the website. These may support functions such as website security, fraud prevention, system stability, session management, and technical performance.

We do not currently use third-party advertising cookies or tracking technologies for targeted advertising, such as Meta Pixel or Google Ads conversion tracking.

We also do not currently use Google Analytics for our own website analytics.

If we introduce additional analytics, advertising, or tracking technologies in the future, we will update this policy and provide any notices, consent mechanisms, or opt-out controls required by applicable law before using them.

You can also manage or delete cookies through your browser settings. Disabling certain essential cookies may affect the functionality of the website.

6. Advertising

We may advertise Off Trail Studios through third-party platforms such as Instagram, Facebook, or Google.

Simply advertising through those platforms does not necessarily mean that tracking technology is installed on our website.

We do not currently use our website to collect personal information for cross-site behavioural advertising or targeted advertising through third-party advertising pixels.

If our advertising practices change—for example, if we introduce conversion tracking, remarketing, advertising pixels, or similar technologies—we will update this policy and provide appropriate privacy controls where required.

7. How We Share Personal Information

We may provide personal information to service providers where reasonably necessary to operate our business and website.

These may include providers of:

Website hosting and website functionality, including Wix.
Email and newsletter services.
Business communications.
File storage and collaboration tools.
Accounting, administrative, or professional services.

These providers may process personal information on our behalf or in accordance with their own applicable privacy obligations.

We may also disclose personal information:

Where required by law, regulation, court order, or lawful government request.
Where reasonably necessary to protect our legal rights, property, business, clients, or others.
In connection with a business restructuring, transfer, or similar transaction, subject to applicable legal requirements.

We do not sell personal information to third parties.

8. International Data Transfers

Off Trail Studios works with service providers that may operate in the United Kingdom, United States, and other countries.

As a result, personal information may be processed or stored outside the country in which you live.

Where UK data protection law requires safeguards for an international transfer, we take reasonable steps to ensure that an appropriate transfer mechanism or other lawful safeguard is used.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

Provide our services.
Maintain appropriate business and project records.
Meet legal, accounting, tax, or regulatory requirements.
Resolve disputes.
Establish or defend legal claims.

Retention periods may vary depending on the nature of the information and our legal or business requirements.

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

10. Your UK Privacy Rights

If UK data protection law applies to you, you may have rights including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request the transfer of certain personal information where applicable.

These rights are subject to applicable legal requirements and exceptions.

To exercise a privacy right, contact hello@offtrailstudios.com. We may need to verify your identity before completing certain requests.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

11. U.S. Privacy Rights

Depending on the U.S. state in which you live and whether the relevant law applies to Off Trail Studios, you may have additional privacy rights.

These may include rights to:

Request access to certain personal information.
Request correction or deletion of certain personal information.
Obtain information about how personal information is collected, used, or disclosed.
Opt out of certain uses of personal information where applicable.

We do not sell personal information or use personal information collected through our website for cross-context behavioural advertising.

If you wish to make a privacy request, contact hello@offtrailstudios.com. We will respond as required by applicable law.

12. Children's Privacy

Our website and services are intended for a general audience and are not directed specifically toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.

13. Data Security

We take reasonable administrative and technical measures appropriate to the nature of our business to help protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, streaming services, or other external services.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.

15. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes to our services, website, technology, business practices, or legal requirements.

The date at the top of this page will indicate when the policy was most recently updated.

Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy & Cookies Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

Off Trail Studios
Email: hello@offtrailstudios.com